Professor Chris Hodges, Centre for Socio-Legal Studies, Oxford University
The Hidden World of Consumer ADR: Redress and Behaviour

Professor Chris Hodges introduces a conference on consumer ADR held in Oxford on 28th October 2011. The conference attracted 70 delegates from around Europe, with representatives from the European Commission, four governments, many ombudsmen, and consumer and business organizations. The debates voiced at the conference helped to inform the European Commission's two new legislative proposals on ADR and online dispute resolution, announced in November 2011.