There is little empirical evidence that deterrence is effective in affecting future behaviour, certainly in the regulatory context: it is a widely-held myth

 

Christopher Hodges, Professor of Justice Systems, Oxford

Programme Synopsis

Featured

EC Head of Representation outlines new vision for consumer dispute resolution across Europe
The Hidden World of Consumer ADR: Redress and Behaviour

The Hidden world of consumer ADR

Harmonizing the Ombudsman Landscape

Publications

CDR Mechanism for Consumer Dispute Resolution
A report in Chinese on the use of alternative dispute resolution methods to resolve consumer disputes.
The Status of Public and Private Enforcement of Law in the EU: Innovation and Transformation
This report examines the significant changes to the European legal system in recent years – including the increasing role of alternative dispute...
Harmonizing the Ombudsman Landscape
Chief Ombudsman of the Ombudsman Service Lewis Shand Smith assesses the major shifts being felt across the civil justice landscape in the UK, in th

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Where next for Ombudsman schemes?

Lewis Shand Smith, Chief Ombudsman

FLJS Programmes