A report in Chinese on the use of alternative dispute resolution methods to resolve consumer disputes.

This report examines the significant changes to the European legal system in recent years – including the increasing role of alternative dispute resolution (ADR), Consumer ADR (CDR), ombudsmen, and regulatory redress as alternatives to litigation and collective actions – and assesses to what degree th

Chief Ombudsman of the Ombudsman Service Lewis Shand Smith assesses the major shifts being felt across the civil justice landscape in the UK, in this policy brief published in association with Ombudsman Services.

Measures by the EU to improve access to justice for citizens in the European single market due to come into force in 2015 will have significant consequences for the administration of civil justice and the resolution of disputes between consumers and business.