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Reforming the EU Consumer ADR Landscape: Implementation and its Issues

Christopher Hodges, Naomi Creutzfeldt, and Sonia MacLeod
Publication date: 
Fri, 12 Dec 2014
This report describes the discussions at the Third Oxford Consumer ADR conference, which brought together policy officials, regulators, ombudsmen, alternative dispute resolution (ADR) bodies, consumers, businesspeople, and academics interested in ADR to examine the major topical issues arising out of the implementation of the European Parliament Directive 2013/11/EU on Consumer ADR (CDR).
The report identifies two particular challenges that will arise over the next few years: first, how to increase the number of businesses that join the CDR system; and second, how to build and ensure professionalism in the ADR community.