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The Foundation for Law, Justice and Society (FLJS) is an independent not-for-profit institution that aims to promote an understanding of the role of law in society. We identify and analyse issues of contemporary interest and importance, disseminating the insights of decision-makers and experts to a global audience through our extensive online resource of free-to-download Policy Briefings, Opinion Pieces, and multimedia podcasts.
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The Hidden World of Consumer ADR: Redress and Behaviour
This report summarizes the findings of an Oxford research project and an international conference which assessed alternative methods for settling consumer disputes that do not involve the courts.
The report was published on the day the European Commission announced draft legislation on consumer ADR, and comes in response to the finding that many governments are interested in ADR as an alternative to courts to improve access to justice, overcome problems of costs and funding for court mechanisms, and help maintain competitive markets.
The report assesses the existing dispute resolution models used across Europe, and makes recommendations: to improve transparency and timeliness of dispute resolution to increase awareness of the alternative mechanisms available for both consumers and traders to consolidate the range of existing initiatives across Europe to improve the scope, quality, and reliability of ADR, particularly for cross-border and online transactions.