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Harmonizing the Ombudsman Landscape

Chief Ombudsman of the Ombudsman Service Lewis Shand Smith assesses the major shifts being felt across the civil justice landscape in the UK, in this policy brief published in...

The Impact and Legitimacy of Ombudsman and ADR Schemes in the UK

Measures by the EU to improve access to justice for citizens in the European single market due to come into force in 2015 will have significant consequences for the...

Implementing the EU Consumer ADR Directive

This policy brief outlines a new blueprint to resolve disputes between consumers and business more quickly and fairly, as part of measures to improve the handling of small...

Safeguards in Collective Actions

There is a consensus in Europe that collective action mechanisms need to include correct safeguards in order to prevent abuse.

Consumer-to-Business ADR Structures

This policy brief addresses the difficulty consumers face when trying to resolve minor disputes with business, for which the courts prove too slow and costly.

The Hidden World of Consumer ADR: Redress and Behaviour

This report summarizes the findings of an Oxford research project and an international conference which assessed alternative methods for settling consumer disputes that do not...

A Model for Dispute Resolution in Europe

This policy brief addresses alternative dispute resolution mechanisms in Europe to propose an integrated, holistic approach to encompass the range of mechanisms for resolving...

Findings of a Major Comparative Study on Litigation Funding and Costs

This policy brief, written by Dr Christopher Hodges and Professor Stefan Vogenauer of Oxford University, is published as costs and funding are assuming far greater importance...

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