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This report examines the significant changes to the European legal system in recent years – including the increasing role of alternative dispute resolution (ADR),...
A report in Chinese on the use of alternative dispute resolution methods to resolve consumer disputes.
Chief Ombudsman of the Ombudsman Service Lewis Shand Smith assesses the major shifts being felt across the civil justice landscape in the UK, in this policy brief published in...
Measures by the EU to improve access to justice for citizens in the European single market due to come into force in 2015 will have significant consequences for the...
This policy brief outlines a new blueprint to resolve disputes between consumers and business more quickly and fairly, as part of measures to improve the handling of small...
There is a consensus in Europe that collective action mechanisms need to include correct safeguards in order to prevent abuse.
This policy brief addresses the difficulty consumers face when trying to resolve minor disputes with business, for which the courts prove too slow and costly.
This report summarizes the findings of an Oxford research project and an international conference which assessed alternative methods for settling consumer disputes that do not...
This policy brief addresses alternative dispute resolution mechanisms in Europe to propose an integrated, holistic approach to encompass the range of mechanisms for resolving...
This policy brief, written by Dr Christopher Hodges and Professor Stefan Vogenauer of Oxford University, is published as costs and funding are assuming far greater importance...