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The Foundation for Law, Justice and Society (FLJS) is an independent not-for-profit institution that aims to promote an understanding of the role of law in society. We identify and analyse issues of contemporary interest and importance, disseminating the insights of decision-makers and experts to a global audience through our extensive online resource of free-to-download Policy Briefings, Opinion Pieces, and multimedia podcasts.

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Designing Consumer Redress: Making Redress Accessible for Consumer-Citizens

Carol Brennan, Naomi Creutzfeldt, Chris Gill, and Carolyn Hirst
Publication date: 
Fri, 7 Aug 2015

To improve access to justice for consumers in the European single market, an EU Directive on consumer Alternative Dispute Resolution (ADR) (2013/11/EU) was introduced in May 2013, and came into force in every EU member state on 9 July 2015. 
This policy brief presents the findings of a recent conference which brought together key players in the field of ADR and ODR from the UK, Europe, Canada, and New Zealand. The policy brief assesses the implications of the new directive and explores new ways to encourage and enable greater numbers of people to access good quality consumer redress.