14:00 to 13:00
End date
20 April 2016
Leonard Wolfson Auditorium Wolfson College Linton Road Oxford OX2 6UD
Monday, 18 April 2016 - 2:00pm to Wednesday, 20 April 2016 - 1:00pm


Conference on Consumer ADR/ODR

4th Annual Civil Justice Conference

The Foundation for Law Justice and Society is delighted to support the fourth annual Civil Justice Conference on Consumer ADR/ODR. For full details, a programme of events and to register, please visit the Centre for Socio-Legal Studies website.

This year's event will address three topical issues:

  • How have Member States implemented the EU Consumer ADR Directive, and what landscape changes have occurred? Findings of a joint Oxford-ECC-NET study.
  • Do consumers trust Ombudsmen? The findings of a major ESRC study into consumer trust into 14 Ombudsmen in Germany, France and UK.
  • How should ADR bodies evolve? What criticisms and issues arise? What are the responses and future actions?

Confirmed speakers include:

Professor Carrie Menkel-MeadowProfessor of Dispute Resolution & Civil Procedure, Georgetown University
Professor Dr Günter Hirsch, German Insurance Ombudsman
Ms Frederique Coffre, Director General, French National Energy Ombudsman
Professor Dame Hazel Genn, Dean of UCL Laws and Professor of Socio-Legal Studies, UCL