A report in Chinese on the use of alternative dispute resolution methods to resolve consumer disputes.
This Policy Brief summarizes the findings of a joint project between Oxford University and the Catholic University of Leuven aimed at evaluating different mechanisms for delivering collective redress. It identifies eleven principles for market regulation, and the three principal goals for collective redress of delivering compensation, affecting the future behaviour of markets, and achieving these goals in a timely and cost-efficient way.
This policy brief outlines the concept of Ethical Business Regulation (EBR), which aims to foster a business culture of mutual engagement, respect, learning, and constant improvement, based on social trust.
Measures by the EU to improve access to justice for citizens in the European single market due to come into force in 2015 will have significant consequences for the administration of civil justice and the resolution of disputes between consumers and business.