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There is a consensus in Europe that collective action mechanisms need to include correct safeguards in order to prevent abuse.
This policy brief addresses the difficulty consumers face when trying to resolve minor disputes with business, for which the courts prove too slow and costly.
This report summarizes the findings of an Oxford research project and an international conference which assessed alternative methods for settling consumer disputes that do not...
This policy brief addresses alternative dispute resolution mechanisms in Europe to propose an integrated, holistic approach to encompass the range of mechanisms for resolving...
This policy brief, written by Dr Christopher Hodges and Professor Stefan Vogenauer of Oxford University, is published as costs and funding are assuming far greater importance...